CANCELLATION & REFUND POLICY

Effective Date: September 2025

This policy outlines the terms and conditions for cancellations, refunds, and exchanges for products and services offered by Art Cradling. Your satisfaction is our top priority. We take great care in packaging and shipping our products to ensure they arrive in perfect condition.

1. General Policy

All sales for our digital products, services, and online courses are considered final and are non-refundable. We do not offer refunds, returns, or exchanges for these items.

We encourage you to carefully read all descriptions and details of our offerings before making a purchase.

2. Exceptions

We may make exceptions to this policy at our sole discretion under the following circumstances:

• Duplicate Purchases: If you are accidentally charged twice for the same product or service, you may be eligible for a refund on the duplicate charge. Please contact us within 7 days of the transaction with proof of the duplicate charge.
• Technical Issues: If a technical issue on our end prevents you from accessing or using a purchased digital product or service, and we are unable to resolve the issue, you may be eligible for a refund within 15 days.
• Damaged Items: If your order arrives damaged, please take photos of the packaging and the damaged item(s).
• Incorrect Items: If you receive an item that is different from what you ordered, please take photos of the incorrect item(s).

Refunds, when granted, will be processed back within 15 days to the original method of payment.

3. Reporting Damage

If your order is damaged in transit, you must contact us within 48 hours (2 days) of delivery at artcradling@gmail.com. To help us process your claim efficiently, please include the following in your email:

• Your Order Number: This helps us locate your purchase details quickly.
• Clear Photographs: Please attach detailed photos of the damaged item(s) as well as the original packaging. It is crucial to show the condition of both the item and the box it arrived in.
• A Brief Description: A short explanation of the damage you observed.

Please retain all original packaging materials as they may be required for the shipping carrier’s investigation.

4. Refusing Delivery for Severe Damage

If you notice significant, serious damage to the exterior of the package upon delivery, you have the right to refuse the delivery before signing for it.

If this happens, please:

• Inform the delivery driver that you are refusing the package due to visible damage.
• Contact us immediately at artcradling@gmail.com to let us know that the package has been refused and is being returned to us.

By refusing a severely damaged package, you help protect both yourself and our business by ensuring a clear record of the issue with the shipping carrier.

5. Resolution Process

Once we receive your notification and review the provided images, we will work with you to find a solution. Depending on the circumstances, this may include:

• Sending a replacement item.
• Issuing a full or partial refund.
• The specific resolution for your case, including any potential refund, will be determined on a case-by-case basis and is subject to our discretion.
• We will provide a solution to your refund request within 15 working days of receiving your concern. Please note that this timeline may vary depending on your location and any technical issues.

6. Shipping and Handling

Shipping and handling fees are non-refundable.

7. Contact Us

For any questions about this policy or to request an exception based on the criteria above, please contact us at:

Email: artcradling@gmail.com